Get to know your Soda Maker

Storage, Safety & Compatibility

I own an older SodaStream sparkling water maker, can I use your current bottles, gas cylinders and flavours with my model?

That depends on the machine you own, it's best to contact our sparkle support team on 0800 232 633 for further details and to double check that your gas cylinder is compatible.

Something isn’t Working

There are small pieces of ice that appear in my water after carbonation. What’s up with that?

This is totally normal and safe, so don't worry. If this happens, simply shorten the duration of each press until the ice stops appearing or it can affect the carbonation. Any ice will simply melt and make your drink even more cold and refreshing!

I have blinking LEDs on my Power sparkling water maker. Help!

Disconnect the adapter and wait for ~30 seconds. Then plug into a working electrical socket. If you still have trouble with the LEDs, please contact our Sparkle Support Team.

I’m pressing the carbonating button, but nothing is happening. Help!

Bubble Bummer! Let's get this figured out. Try these troubleshooting tips first:

1. Tighten the gas cylinder into place to verify that it is full (pro-tip: you can use a kitchen scale to weigh your cylinder, if it's under 0.76 Kg then you ran out of gas!)
2. If your sparkling water maker requires electricity, make sure it's plugged in to a working electrical socket.
3. Only use your sparkling water maker in an upright position.

Still not sparkling? Get in touch with a member of our Sparkle Support Team. 

I made sparkling water and the water overflowed. Why did that happen?

Bubbles overboard! Sorry that happened, but let's figure out the best way to avoid it in the future.

1. Always make sure your carbonating bottle is filled just to the ""Fill Line"" indicator.
2. Never carbonate anything other than fresh, cold water.
3. Double check that you installed the gas cylinder correctly. Heads up: when installed correctly, there is a small gap between the bottom of the carbonating bottle and the base of the sparkling water maker.
4. Never add flavours to the water before carbonating.
5. Carbonate using firm, short bursts (2 seconds each). Note: the Source™ sparkling water maker works best with firm 1 second pushes.
6. Still not sparkling? Contact a member of our Sparkle Support Team, we're always happy to help!

How do I know if my gas cylinder is empty?

There are a number of ways to tell when your gas cylinder is empty:

1. When you press the carbonating button you don't see any gas going into your bottle of water
2. Even after repeated presses your water is not carbonated
3. You hear a spluttering sound when you attempt carbonation

Pro-tip: SodaStream recommends keeping a back up gas cylinder handy so that when one cylinder runs out, you simply swap the empty cylinder for a full one. That way, you'll keep enjoying fresh, sparkling water based drinks without interruption and can exchange the empty gas cylinder online through sodastream.co.nz or in a store near you. 

I think my sparkling water maker might be faulty?

If you think your sparkling water maker might be faulty, help us to help you as quickly as possible by making sure that when you contact us, you include as many details as you can. For example, as a minimum, we will need to know:

• When did you buy your sparkling water maker and where?
• What model sparkling water maker do you have?
• How can we contact you to discuss next steps?
• Describe the fault that you are seeing, in as much detail as possible.

Once we have this information we will get back to you to help resolve the issue you are experiencing.

My sparkling water is not fizzy enough. Help!

Bubble Bummer! Let's get you through this. Don't panic, and try these tips:

1. Tighten the gas cylinder into place and make sure that it’s full.
2. Double check that the sparkling water maker is in its proper upright position and plugged in if it requires electricity.
3. After inserting the carbonating bottle per the instruction manual that came with your sparkling water maker, press the carbonating button ALL the way down in firm short bursts.
4. Want a stronger fizz? Try adding a push or pressing down for a few seconds longer.

Still not sparkling to your hearts desire? Contact our sparkle support team and we'll help you sort it out. 

Other FAQ

How do I clean my sparkling water maker?

Taking care of your sparkling water maker is super easy. Clean with a soft, damp cloth in lukewarm water. Avoid using abrasive cleaners or sharp tools to clean. Wipe spills to keep base dry. NEVER submerge in water or wash in a dishwasher.

Can I carbonate anything other than water?

No. Only water should be carbonated in the SodaStream Sparkling Water Maker. You risk damaging your Sparkling Water Maker, not to mention making a big fizzy mess! The money-back guarantee and the warranty are both invalidated if you carbonate any liquid other than water in your Sparkling Water Maker. Stick with plain, cold water and adding any one of our fantastic flavours - AFTER the water has been carbonated!