Frequently Asked Questions - Carbonators

When your cylinder (or carbonator) runs out of gas, simply return the empty cylinder to any SodaStream stockist (see http://www.sodastream.co.nz/node/211 for more information). Refill or exchange cylinders are available at the Customer Services counter, and will cost you about $12 when you return your empty cylinder. SodaStream then sends the empty cylinders back to our filling facility where we clean it, inspect it, and refill it. Also available at SodaStream stockists are SodaStream syrups. There are over 25 flavours to choose from...whats your favourite

SodaStream licensed cylinders are filled with beverage-grade CO₂ in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO₂. Furthermore, unauthorized filling machines may cause damage to the cylinder. Damaged cylinders will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License and will void the warranty on your machine.

No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the machine. Only SodaStream cylinders carrying identification and a nylon shrink wrap bearing the Soda-Club or SodaStream brand name should be used.

The cylinder will make up to 30 litres of lightly sparkling water (based on 1 buzz). This number could be more or less depending on the amount of carbonation used when making your drink.

The cylinder contains compressed carbon dioxide (CO₂). Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the cylinder must not be exposed to sources of heat (such as travel in the boot of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the cylinder unit in a cool and dry environment. Every cylinder is fitted with a unique safety valve which will safely release the gas in the unlikely event the pressure in the cylinder rises.

The cylinder has no expiration date. As long as your cylinder is stored in a temperate environment, your CO₂ will remain fresh and usable indefinitely, with no concern of spoilage.

Absolutely. SodaStream cylinders are manufactured to exacting specifications that include many unique safety features to protect consumers. Cylinders are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your cylinder to extreme heat (such as travel in the boot of a car, or right next to an oven, stove or fireplace.) Please see above for more information on cylinder safety.

Unless you are traveling in your own private jet, SodaStream advises against carrying cylinders on an airplane. Most NZ and Australian based airlines will not allow you to take a cylinder on the plane - even in your checked luggage.