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Frequently Asked Questions


General Questions

Yes - the secret is out! Soft Drinks are simply water, fizz and flavour. With SodaStream's home drinks makers, you transform ordinary tap water into fresh, great-tasting soft drink by adding fizz (in the form of carbon dioxide from a SodaStream cylinder) and flavour (one of 25 concentrate syrups) So go ahead and enjoy the freshest, best tasting soft drink on the planet!

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Coffee lovers enjoy fresh brewed coffee at home using their coffee makers. Now, softdrink lovers can enjoy delicious, freshly-made softdrinks at home using a SodaStream home drinks maker! People buy soda makers for many reasons. Some of the most popular benefits include:

  • Quick, convenient and easy to use
  • Fresh, delicious soda in seconds
  • No more lugging heavy, bulky bottles and cans from the store
  • No more storing cases of soda
  • No more worries about running out of your favorite soft drinks
  • Over 25 great-tasting flavours, including regular, diet and artificial ingredient free options
  • Regular flavors have much less sugar, carbs and sodium than store-bought brands
  • Reusable BPA-free bottles and concentrated syrup cut down on recyclables and disposables, making an environmentally-friendly alternative to store-bought drinks
  • No batteries, electricity or plumbing
  • Reliable and friendly service
  • Two-year warranty
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After your initial purchase of a home soda maker package, you'll enjoy soda water in reusable 1-litre PET bottle for approx $0.40 per liter and flavored sodas for as little as $0.67 per liter.

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SodaStream Syrups and Gas Cylinders are available at all leading retailers. For more information about where to buy click http://www.sodastream.co.nz/node/211.

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SodaStream is the world leader in Home Carbonation Systems, founded in 1991, with over 10 million drinks makers sold in more than 40 countries around the world.

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No. Soda-Club was once just the name of the company. There are no membership requirements, annual dues or minimum purchases of any kind. Once you have a drinks maker, you may purchase soda-making supplies at your own pace and convenience.

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Yes. Many of SodaStream’s consumable packages are completely recyclable, once they’ve outlived their useful lives. Remember that carbonating bottles are reusable up to 3 years before they need to be replaced, and Penguin glass carafes may be used indefinitely, provided they remain free from cracks or other damage. Check with your municipal recycling authority to find out how to recycle your SodaStream items.

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For many years, SodaStream has demanded that our suppliers and subcontractors meet exacting specifications, so that our millions of customers worldwide can enjoy a safe and superior product that is compliant with international standards for beverage quality.


Some topics of special concern:

  • Phthalates and PCBs: SodaStream does not use any materials in the production process that can produce phthalates or PCBs.
  • Bisphenol-A (BPA): SodaStream does not use polycarbonate materials, and therefore our products are free of this chemical compound.
  • MSDS sheets and certificates of supplier conformity are available upon request.
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Customer Service and Order Information

When your cylinder (or carbonator) runs out of gas, simply return the empty cylinder to any SodaStream stockist (see http://www.sodastream.co.nz/node/211 for more information). Refill or exchange cylinders are available at the Customer Services counter, and will cost you about $12 when you return your empty cylinder. SodaStream then sends the empty cylinders back to our filling facility where we clean it, inspect it, and refill it. Also available at SodaStream stockists are SodaStream syrups. There are over 25 flavours to choose from...whats your favourite?

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Yes! SodaStream manufactures our home drinks makers to exacting specifications and therefore we are able to offer a 2 year Warranty to our customers.

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Operating Your Home Drinks Maker

No. You may use any type of water that you typically drink at home. However, we do recommend using COLD water to achieve best results.

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The home drinks maker should be cleaned with a soft, damp cloth in lukewarm water using a non-abrasive cleanser if necessary. Be sure to remove the carbonator before cleansing. The machine and the PET bottles are not dishwasher-safe.

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No. Only water should be carbonated in the SodaStream home drinks maker. You risk damaging your drinks maker, not to mention making a big fizzy mess! The warranty is invalidated if you carbonate any liquid other than water in your drinks maker. Stick with plain cold water and adding any one of our fantastic flavors - after the water has been carbonated!

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If you're drinking plain sparkling water, the answer is yes. However, if you already prepared a drink with syrup, the answer is no. Since only water can be carbonated in the home drinks maker, you cannot re-carbonate once you've added syrup.

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SodaStream Syrup flavours have been specially formulated to work with your home drinks maker. However, some SodaStream customers like to add fresh fruit juice to their fizzy water instead of syrup. This is perfectly fine - as long as you try this after the water has been carbonated. Mix it in a glass for best results.

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"Enough" is a very subjective term! One of the great benefits of using a SodaStream drinks maker is that you control the level of fizz in your soft drinks. In general, you should press the carbonating button several times until you hear the LOUD BUZZ that indicates carbonation. Keep going until you achieve the level of fizz that you like! Three LOUD BUZZES provide average carbonation. Use one buzz for very light carbonation (good for fruit flavours) or five buzzes for strong carbonation (works well for colas and other dark syrups.)

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SodaStream home drinks makers operate without batteries, electricity or plumbing, making them an energy-efficient home appliance and an ideal accessory to take on the road in your RV or onboard your boat. The carbonation in your soda is purely a result of the compressed gas stored in the SodaSodaStream carbonator.

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Syrup and Finished Soda

Typically, your syrup will arrive with 6 months prior to the “best before” date printed on the back of the label. Syrup is at peak drink ability before this date. However, when tightly closed and stored in a cool, dry place, syrup may be consumed for several months beyond the date on the label.

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One of the best features of making soda at home is that you can control the level of flavor in your soft drinks. In general, use a capful of syrup for each liter of sparkling water. If you like it sweeter, add more! If you like it less sweet, use less.

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The hermetic seal on the cap keeps your soda from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream soda should remain fizzy and fresh for up to a week.

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Unopened bottles of syrup do not require refrigeration, but we do recommend that you store unopened bottles in a cool dry place. For the coldest soda, we recommend storing opened bottles of syrup in the refrigerator.

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Yes! We have a wide range of syrups that do not contain caffeine, including Ginger Ale, Tonic, Orange, Raspberry, Diet Cranberry/Raspberry, and our Sparkling Goodness range which are free from artificial flavours, colours and preservatives.

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SodaStream regular syrup flavors contain sugar (sucrose), not high fructose corn syrup (HFCS). While many of our labels do say “sugar and/or high fructose corn syrup”, we have chosen to formulate without high fructose corn syrup and have not yet updated our labels to reflect this fact. The exception to this is Energy Drink, which indeed does contain fructose and dextrose, in addition to sucrose. In addition to sugar (sucrose), regular syrup flavors contain sucralose (Splenda® brand) and some also contain acesulfame potassium. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the syrup images on the Flavors Galore page of this website. When in doubt, consult with your physician.

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One of the best benefits of making soda at home with a SodaStream drinks maker is that you control the "fizziness" of your drinks. When you're making soda: If you like very lightly carbonated soda, press the carbonating button until you hear just a single loud buzz. If you like extra-fizzy soda, keep going until you hear 5 buzzes. The amount of fizz your soda can hold is limited only by the laws of chemistry - after about 10 buzzes, you won't be able to inject any more fizz into the water.

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Yes! For sweetened flavours, try using a quarter-capful of any of our syrup flavors in each liter of sparkling water for a very lightly flavored drink. (Fruit flavours work best). Or try using fresh lemons, limes, oranges or berries to flavour your drink. Sophisticated, healthful and quite tasty!

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SodaStream products are kosher (OU) certified (click to see OU certificate) and Badatz certified (click to see Badatz certificate). SodaStream is kosher for passover (click to see OUP certificate). Also, please note that your home drink smaker can be used on the Sabbath.

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Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds.

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Yes. SodaStream tonic contains 0.0857 grams of quinine per liter of finished drink. One serving (8oz.) contains 0.02 grams.

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The SodaStream Sparkling Goodness range of syrups contain no artificial colours, flavours or preservatives. These have been hugely popular since being launched in 2010. Flavours include Pink Grapefruit, Lemon Lime and Pomegranate Bluberry.

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Carbonating Bottles and Caps

Since the bottle has to withstand recurring pressure from carbonation, it cannot be used forever. The expiration date on the bottle must be checked and new bottles purchased as soon as the former expires. The bottles must also be replaced if put in the dishwasher, exposed to a heat source, or if they have become scratched. All components of carbonating bottles are recyclable. Check with your local recycling authority for more information.

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Carbonating bottles may be cleaned in warm water with a bottle brush and regular dish-washing liquid if necessary. Please do not place carbonating bottles in the dishwasher, as exposure to extreme heat can weaken the integrity of the bottles. Bottles stay cleanest when immediately filled with fresh water and returned to your refrigerator. Plus, you'll always have cold water on hand when you're ready for your next bottle of soda!

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Only SodaStream bottles may be used with your soda maker. Using another company's bottles may invalidate your warranty. SodaStream will not be responsible for products made by another company.

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You can, but the other bottle cap may not have the special rubber seal that helps keep SodaStream soda so fresh. Please call Customer Support for replacement caps (courier charges may apply)

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Carbonators

When your cylinder (or carbonator) runs out of gas, simply return the empty cylinder to any SodaStream stockist (see http://www.sodastream.co.nz/node/211 for more information). Refill or exchange cylinders are available at the Customer Services counter. SodaStream then sends the empty cylinders back to our filling facility where we clean it, inspect it, and refill it. Also available at SodaStream stockists are SodaStream syrups. There are over 25 flavours to choose from...whats your favourite

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SodaStream licensed cylinders are filled with beverage-grade CO2 in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the cylinder. Damaged cylinders will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License and will void the warranty on your machine.

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No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the machine. Only SodaStream cylinders carrying identification and a nylon shrink wrap bearing the Soda-Club or SodaStream brand name should be used.

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The cylinder will make up to 30 litres of lightly sparkling water (based on 1 buzz). This number could be more or less depending on the amount of carbonation used when making your drink.

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The cylinder contains compressed carbon dioxide (CO2). Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the cylinder must not be exposed to sources of heat (such as travel in the boot of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the cylinder unit in a cool and dry environment. Every cylinder is fitted with a unique safety valve which will safely release the gas in the unlikely event the pressure in the cylinder rises.

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The cylinder has no expiration date. As long as your cylinder is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely, with no concern of spoilage.

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Absolutely. SodaStream cylinders are manufactured to exacting specifications that include many unique safety features to protect consumers. Cylinders are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your cylinder to extreme heat (such as travel in the boot of a car, or right next to an oven, stove or fireplace.) Please see above for more information on cylinder safety.

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Unless you are traveling in your own private jet, SodaStream advises against carrying cylinders on an airplane. Most NZ and Australian based airlines will not allow you to take a cylinder on the plane - even in your checked luggage.

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Common Troubleshooting Tips

Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator (the lower of the two pronounced ridges near the neck of the bottle.)
Other possible causes for overflow:
* Trying to carbonate a liquid other than water
* Adding syrup to the bottle before attempting to carbonate
* Not tilting the carbonating bottle when adding syrup flavoring

If you still have trouble with overflow after checking these tips, please contact Customer Support for advanced troubleshooting!

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Not at all. Normally after carbonating a bottle of water, there is a small amount of gas in the soda maker. The tilt of the bottle releases that gas as a safety measure. The amount of gas lost is not problematic, as this gas has already passed through the water as a part of the normal carbonation process.

If you hear gas escaping while you are carbonating your drink (i.e. while pressing the carbonating button) you may need to screw the carbonator more tightly to the soda maker. If the gas continues to escape continuously, this indicates that the sealing washer (the black rubber gasket inside the soda maker where the carbonator connects) is missing or damaged. There is a spare washer located inside the soda makers on some, but not all models. We recommend you replace the sealing washer in your soda maker every 18 months to 2 years. Additional spare washers are available through SodaStream Customer Support.

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There are a number of indications that show your carbonator is empty:

  • When you press the carbonating button you will not see any gas going into your bottle of water.
  • Even after repeated presses you don't reach the 'buzzing' sound
  • The carbonating button may stay down
  • The carbonator splutters, showing you have run out of CO2

Please note: SodaStream recommends that you keep a spare carbonator in the cupboard so that when one carbonator runs out, you simply swap the empty carbonator for the full one. That way, you'll keep enjoying fresh, fizzy drinks and can return the empty carbonator to the store for an exchange.

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Usually this is a sign that there may be two sealer washers in the carbonating gasket head. The sealer washer is a small, black, O-shaped ring about ½" in diameter. To try and correct this problem, first remove the carbonator cover in back of the machine. Unscrew the carbonator from the fitting and lift the machine so you can see inside the gasket head. Using tweezers or a small screwdriver, attempt to remove the black rubber washer from the head. If there is a second one underneath it, you've just solved your problem! If not, please replace the washer in its original position and call Customer Support.

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Flat soda may indicate that you have not carbonated properly. After twisting the carbonating bottle into place, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first. Continue to press the button in firm short bursts until you hear a LOUD BUZZ. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation

Another tip: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping carbonating bottles full of water in your refrigerator so they are always ready to go when you want a fresh soda!

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The SodaStream system is designed to allow users to choose how sweet and fizzy they want their drinks. If you have used the recommended amount of syrup in your drink, try adding a little more until you find the level of flavor you like best.

  • Fill only to the level of the water fill line, indicated by the blue arrows near the neck of the carbonating bottle.
  • Overfilling the carbonating bottle will result in a more diluted flavor.
  • Try a full cap of syrup -- or more -- if you like a stronger or sweeter flavor.
  • Shake well after adding syrup to ensure that the syrup mixes completely with the carbonated water
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